Customer satisfaction is a telling metric for every aspect of your business — will you retain your customers, or have to invest in acquiring new ones? And how does the answer affect your bottom line — and whether your brand has potential for long term success?
Author
Joseph Russell
Content Strategist
Joseph spends his days helping eCommerce companies understand the power of reviews and what they can do for their businesses in terms of conversion, SEO, and reputation management. When he's not focused on tech marketing, he enjoys a nice glass of wine, a good book, and making sure he's sending better memes than anyone else in his friend group.
