Groupon is a trusted local marketplace where consumers go to buy services and experiences that make life more interesting and deliver boundless value.
We talked to Adam Lindsey, Groupon's VP of Global Ops, to learn more about why no high TrustScore will ever be good enough for them and how some of their teams around the globe are dying to get full use of Trustpilot.
“The reason why ratings and reviews are so important are they give us the insight we need to both grow our business and make both our customers and merchants happy. Especially in an experience focused industry, the the experience of purchasing has to be seamless.”